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Returns

Refund and Returns Policy

Returns are accepted on a case-by-case basis. To start the returns process, you will need to contact Portable Sun at Returns@Portable-Sun.com Please let the team know what your issue is in as much detail as possible. Provide images and video to help our team provide you a solution as quickly as possible. Once received we will begin working on building out the details of your request! If you have received the wrong item and need an exchange, please contact customer service at: CustomerService@Portable-Sun.com

New and Unused Product

  • Must be within 14 days of delivery for refund (*if past 14 days, store credit ONLY)
  • Must have all accessories, box and checklist
  • Subject up to a 40% restocking fee
  • Customers will be provided with an RMA label, shipping cost will be taken from total refund

Returns on Used and Installed Product
All requests for return on Used and Installed Products begin with technical support troubleshooting. This process must be completed before an RMA is approved. Please contact our technical support team at: Returns@Portable-Sun.com to begin a technical support ticket for your return. The unit must be fully functioning and have all original accessories and packaging. The unit will be subject to further inspection to ensure working and in a resalable condition.

  • Must be within 30 days of delivery
  • Subject up to a 40% restocking fee
  • Must have all accessories, box and checklist
  • Customers will be provided with an RMA label, shipping cost will be taken from total refund
All returns may be subject to a restocking fee of up to 40% of the original invoice.
You can always contact us for any return questions at Returns@Portable-Sun.com
Refunds before shipping are subject to a 3% credit card processing charge.

 

International Returns
Any customer that lives outside of the continental US is considered international at this time. This includes Alaska, Hawaii, and US Territories. Returns for these customers will be slightly more difficult for larger items and may require special handling. Unfortunately, Portable Sun will not be responsible for any additional charges for these special circumstances. If it is deemed that a product is DOA, defective from the manufacturer, or mishandled by Portable Sun, Portable Sun will work with the customer on making the situation right. Parcel items that can be returned via USPS, UPS, or FedEx ground will be easiest to handle. Larger and heavier items that will need to be returned via freight may only be returned through FedEx freight at this time. Portable Sun is not responsible for any brokerage fees, customs, and duties on any orders, including replacement and warranty orders. Please note, that items sent back without an RMA acceptance status will not be accepted.